Reception relief
Absorbs repetitive questions so staff can focus on exceptions, registrations, payments and sensitive cases.
Clinic & Hospital Robot Assistant
A calmer front door for modern patient journeys.
Sensity designs supervised robot assistants for reception, check-in, queue guidance, wayfinding, patient-care requests and hospital-only staff visibility — without replacing clinical judgement.
Concept
Supervised workflow support, not staff replacement.
The robot acts as a digital front-of-house assistant: it greets, informs, guides, reminds and escalates to people when human help is needed. Clinical decisions remain with doctors and nurses.
Smoother arrivals
QR or typed check-in, queue number and waiting-time guidance reduce crowding at the desk.
Patient guidance
Directions to reception, imaging, laboratory, departments and waiting areas using screen and voice guidance.
Human escalation
“Call a person” is always visible. Urgent, unclear or sensitive interactions go to staff through controlled workflows.
Day-one experience
Simple, safe and useful from the first supervised pilot.
- Discloses clearly that it is a digital assistant
- Checks if urgent help is needed before normal workflow
- Verifies appointment by QR or typed patient details
- Issues queue number and realistic waiting guidance
- Directs patients with screen plus voice instructions
- Calls reception, nurse or patient-care coordinator when needed
Patient journey
From entry to discharge support.
The robot coordinates the outpatient journey and improves handoffs. It does not diagnose, prescribe or decide care priorities independently.
Entry + urgency check
Greeting, AI disclosure and urgent-help check before moving into normal check-in.
Check-in + waiting support
Appointment verification, queue number, waiting guidance, FAQs, child-friendly content and patient-care requests.
Later gated capabilities
Structured intake, certified-device vitals and draft documentation summaries only after safety, privacy and compliance gates.
Hospital-only portal
Staff-only visibility for flow, vitals, conversations and history.
The portal is not a patient portal in this phase. It gives hospital teams a controlled view of arrivals, queues, robot sessions, patient-care requests, staff alerts, approved summaries and operational analytics.
- Reception: arrivals, queue, forms and manual verification
- Nurses: intake, red flags, vitals and escalation timers
- Doctors: approved summaries, timeline context and discharge instructions
- Managers: waiting-time metrics, utilization, service quality and trends
- IT / compliance: robot health, logs, consent, retention and audit evidence
Conversation summaries + patient history
Powerful later, but not part of the first reception pilot.
For clinics where patient history is mostly free-text notes, the system can later support consented capture and AI-assisted draft summaries. That feature must stay gated and clinician-controlled.
- Consultation capture uses a fixed room device — the robot does not enter consultation rooms
- Recording requires per-visit opt-in consent from all recorded participants
- AI creates a draft summary only; the clinician edits and approves it
- The existing EHR/EMR or patient-record system remains the system of record
- A clinic-owned longitudinal repository is a last resort and needs extra governance
Rollout
Start low-risk, expand only on results.
Phases 1–2 deliver visible reception value. Capabilities that prioritize patients, raise vital-sign alerts, or summarize consultations switch on only after qualification gates are passed.
Preparation
Privacy assessment, compliance checks, platform choice, site mapping, staff training and go/no-go recommendation.
Reception assistant
Greeting, check-in, queue, wayfinding, FAQs, translation, feedback and staff escalation.
Gated expansion
Waiting-room education, intake support, certified-device vitals, documentation validation, lab routing and monitoring.
Trust model
Safe, private and legally controlled.
- Named clinician owns scripts, escalation rules and education content
- Sensitive questions are typed in a semi-private area, not spoken aloud
- No face recognition; recording is off by default and requires opt-in consent
- Urgent or unclear situations reach staff through redundant channels
- If the robot or network fails, the normal clinic workflow continues
- Disinfectant-safe surfaces, cleaning mode and hand-gel prompts
Photos from the clinic concept
Designed for real hospital spaces.
Reception, waiting rooms, corridors and staff dashboards can be combined into a supervised patient-flow experience.
Phase 0
Approve preparation before clinical expansion.
Phase 0 produces the privacy assessment, regulatory confirmation, platform shortlist, firm pricing and pilot recommendation.